Terms of Service

Last Updated: 04/12/2023

Who we are

The Hanze Makerspace (HMS) is on open and creative workshop environment meant to be used by all colleagues and students of the Hanze University of Applied Sciences. All disciplines pertaining to the ‘maker’ movement (and more) are represented in the materials, tools and machinery freely available for educational and (limited) personal use by students and staff. These facilities are provided as is in an effort to encourage informal learning by stimulating intrinsic motivation in potential ‘makers’. The Hanze Makerspace team of student-assistants and practical instructors, under the Hanze Makerspace coordinators, supports, guides and encourages this process by providing safety trainings, monitoring of materials and spaces and personal assistance to visitors.

The Hanze Makerspace is a Hanze UAS-wide initiative funded by ‘kwaliteitsgelden’ and run through the four technical schools (SCMI, SIEN, ILST, SOFE) under the supervision of the ‘Hanze Makerspace stuurgroep’. The Hanze Makerspace exists in support of the HG’s umbrella goal of facilitating learning and cultivating knowledge but is not directly beholden to any one or multiples of its programmes. Maintaining the open character and particularly wide scope of the HMS in equipment and team expertise for the facilitation of independent learning are its primary goals.


The Hanze Makerspace facilitates, including its physical inventory as well as its online tools are open for use by students and staff of the Hanze UAS only at the discretion of the Hanze Makerspace team. Individual programmes can lay no claim to its facilities and have no explicit rights to claim any part of them in the spirit of equal use and equal accessibility. For both project groups, as well as individuals, as well as classes and colleagues.

Dashboard Services

The HMS dashboard provides services to students and staff of the Hanze UAS. These services are meant to augment the services provided by the team in the HMS spaces for the purposes of improved communication, ease-of-use for end users and improved data and systems security for both the Hanze Makerspace, as well Hanze Makerspace users.

Users are able to create production requests, support requests, as well as reservations.

  • At any time, the Hanze Makerspace staff reserve the right to delete or modify a reservation, support request, and production request for the purposes of administration or in case of violation of these Terms of Service.
  • Production requests are considered as provided by the user and are dealt with at our earliest convenience. It is the user’s responsibility to stay aware of feedback, additional comments, or questions posed by the team through the dashboard. At no time does the user have a ‘right’ to any production occurring.
  • Support requests are also considered as provided by the user and are dealt with at our earliest convenience.
  • Reservation requests are also considered as provided by the user and are dealt with at our earliest convenience. Reservations requests in no way provide a ‘right’ to any item, equipment, machinery, or spaces in any way until explicitly approved by the Hanze Makerspace team.

File uploads

Users may upload files to their production requests within the Hanze Makerspace dashboard. They are forbidden from uploading content to the Hanze Makerspace dashboard that breaks the hanze.nl Terms of Service or Dutch laws. It is also forbidden to:

  • Upload content that may damage, disrupt or in any other way harm the Hanze Makerspace facilities, its team, or any of its systems.
  • Upload content that causes distress to other users of the dashboard, in the form of personal attacks, inappropriate content or otherwise.
  • Upload content that is copyrighted, without explicitly provided permission from the author and providing said permission alongside the upload.

Files uploaded within dashboard production requests, support requests and elsewhere within the Hanze Makerspace are stored in a secure environment accessible only to the Hanze Makerspace maintenance team. They have access to these files for sake of moderation and assistance. Inappropriate files or files that break the conditions stated above may be deleted without notice. The HMS staff reserve the right to block access to the dashboard to anyone who is found to be violating these conditions.

A users Hanze Makerspace dashboard session is to be used by, and only by, the owner of the account logged in. Actions taken and files uploaded by anyone other than the owner of the session’s account are the responsibility of the owner and will be considered theirs for the purposes of moderation by the HMS team.


By uploading files to the Hanze Makerspace dashboard, users acknowledge and agree that they maintain copyright ownership of their uploaded content. However, users expressly forfeit any copyright claims over the uploaded content upon submission to Hanze Makerspace systems. Consequently, users grant Hanze Makerspace a non-exclusive license to use and display the uploaded files for promotional purposes, including showcasing student work in promotional materials.

During the production process initiated by the user’s file submission, Hanze Makerspace retains physical possession of the created item until the user picks it up. Ownership of the tangible item is transferred to the user only upon receipt and acceptance of the completed work.


By using the HMS Dashboard, users opt in to the use of cookies. Cookies are exclusively used by the Hanze Makerspace dashboard to store session information; these are securely encrypted and are valid for one hour.

Data Storage

Created reservations, production requests and support requests and all associated files will be stored indefinitely. Deleting any of the above results in a removal of access from the user’s side but will not necessarily remove said data from Hanze Makerspace systems. This data is exclusively used to support dashboard systems’ functional data collation and user identification.

For users that register in the Hanze Makerspace dashboard, we also store a limited set of personal information provided through SURF Connect services to all Hanze UAS services. All users can request insight into what data is stored in their name and can request their account and personal information to be removed from our systems entirely. Hanze Makerspace administrators can not edit personal user information, as this is directly retrieved from Hanze UAS administration. Contact student administrative services about possible changes.

AI Integration

As part of our commitment to enhancing user experience and service quality, Hanze Makerspace employs OpenAI technology to train our internal AI chatbot. This integration is designed to optimize and streamline interactions, providing users with more efficient and personalized support within the Hanze Makerspace platform.

User Content for Training

Users should be aware that, in furtherance of improving our AI capabilities, Hanze Makerspace may utilize user-generated content submitted through the platform for the training of our internal AI systems. While user privacy and confidentiality remain paramount, this data may be anonymized and used to refine the AI chatbot’s understanding and responsiveness. By continuing to use the Hanze Makerspace platform, users implicitly consent to the potential utilization of their contributed content for internal AI training purposes.

Responsible Disclosure

The Hanze Makerspace dashboard systems were built and are run with security in mind. However, if a vulnerability is to be discovered we ask the party involved in its discovery to immediately contact our maintenance team so we can take steps to address the issue as quickly as possible. Help us better protect our systems and your fellow users.

In the event of a discovery, please do the following:

  • E-mail your findings to makerspace@org.hanze.nl
  • Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other users’ data
  • Do not reveal the problem to others until the vulnerability has been resolved
  • Do not use attacks on physical security, social engineering, distributed denial of service, spam, or applications of third parties and
  • Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

What we promise in return:

  • We will respond to reports within 5 business days with our initial evaluation.
  • If the instructions above where followed, legal action will not be taken against the discovering party in regard to the initial report or sanctioned follow-up actions.
  • We will handle reports with strict confidentiality and will not pass on associated personal details to third parties without express permission by discovering party.
  • We will keep the sender informed of the progress towards resolving the problem.
  • Upon the public disclosure of a vulnerability after resolving in response to a report, the name of the discovering party will be included (unless otherwise desired).

We strive to resolve vulnerabilities as quickly as possible, and we would like to play an active role in the ultimate publication of such after it is resolved.